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Returns & Refunds Policy

Effective 21 October 2026 · updated 26 October 2026 · replaces all previous Tomahawk returns and refund terms

If you ordered before this date, we’ll apply whichever terms are better for you — these or the ones published when you ordered. You’re never worse off because we updated this page.

When you can send something back

If there’s something wrong with what we sent you, we put it right. Here’s every situation that covers, and what happens in each.

What happened Tell us within Who pays the courier You get
It arrived damaged, or didn’t work at all 1 week of delivery We pay Replacement or full refund
We sent the wrong tool 1 week of delivery We pay Replacement or full refund
It isn’t what we advertised — a specification on our listing doesn’t match the tool 1 week of delivery We pay Replacement or full refund
It worked, then developed a fault 6 months from your order date We pay Repair or replacement

The last one isn’t a return at all — it’s a warranty claim, covered on our Warranty Policy page.

In every one of those cases we collect the tool free of charge. If the fault might be ours, we pay the courier.4

Changed your mind?

We can’t take a tool back simply because you’ve decided against it

Power tools can’t be resold as new once they’ve been handled and run, so we don’t offer change-of-mind returns.9 What we do instead is make it easy to get it right before the parcel leaves us.

Cancel free, any time before it’s dispatched

Changed your mind, ordered twice, picked the wrong model? Email or WhatsApp us before your order is dispatched and we’ll cancel it and refund you in full — no reason needed, nothing to pay, and no Quality Check to wait for. Most orders are handed to the courier the next working day, so please tell us quickly.8

And please ask us first. If you’re unsure whether a tool fits your job, which battery it takes, or whether it’ll handle the material you’ve got — message us on WhatsApp before you order. We’d far rather spend five minutes on that than have you end up with the wrong tool.

“Not what was advertised” — what that means

If something we published about a tool doesn’t match the tool you received, that’s our mistake and we’ll put it right.2

This counts

A stated figure that’s wrong — a wrench listed with 25 torque settings that has 18, a stated wattage, speed, capacity or battery size the tool doesn’t have.

A feature we listed that isn’t there. Something named in the box contents that’s missing. A tool that isn’t genuine Tomahawk.

This doesn’t

The tool does what we said, but it isn’t powerful enough for your particular job, or you’d hoped it would feel different. That’s a change of mind, and we’d rather help you pick the right tool before you order.

We know you may have had to run the tool to discover a mismatch. That’s fine — using it doesn’t cost you this. And if you only spot a genuine specification error later than a week, still tell us. It’s our error, and we’ll sort it out.

How it works

  1. Tell usEmail support@tomahawk.tools or message us on WhatsApp with your order number, what’s wrong, and photos — of the box too, if it was damaged in transit. A short video helps enormously if the tool runs but misbehaves.
  2. We check it with youWe’ll confirm what’s happening and what we’re going to do about it. Nothing is refused for a reason we haven’t told you about first.
  3. We collect it, freeWe book and pay for the courier. You don’t pay to send back something that was our mistake.4
  4. Our Quality Check team opens itEverything that reaches us is checked against what you told us and against the order.5
  5. Replacement or refundYour choice. A refund lands within 5 to 7 working days of that check passing, back to the way you paid.7

What we check when it reaches us

This is part of the same check our warranty claims go through, so there’s one procedure, not two.

Our Quality Check team opens every return and confirms it’s the item from your order, that what you described is there, and that nothing is missing from the box.5

If what arrives isn’t what you told us about, we can’t refund or replace it. We’ll photograph exactly what we received and send you the photos, so you can see what we saw. Your tool stays safe with us — please book a courier to collect it within two weeks. We’ll hold it up to 90 days and, having written to you first, may dispose of it after that.6

A scuffed box is never a problem

Damaged or missing packaging does not affect any return on this page. You opened a box to find a problem we created — we’re not going to hold the cardboard against you.3

Cancelling an order

Before it’s dispatched: email or WhatsApp us and we’ll cancel it and refund you in full. No reason needed, nothing to pay. Nothing has to come back to us, so there’s no check to wait for — the refund goes out as soon as we’ve cancelled, and reaches you in the usual 5 to 7 working days.8

After it’s dispatched: we can’t stop the parcel, and once it arrives only the situations at the top of this page apply.

Please don’t refuse the parcel at the door. It takes far longer to find its way back to us, and we can’t do anything until it’s here and checked.

How your money comes back

How you paid How we refund When
Card, UPI, net banking, EMI Back to the same card or account 5–7 working days after the check passes
Cash on delivery Bank transfer — we’ll ask for your account details 5–7 working days after the check passes

Your bank may take a few days more to show it. We’ll send you confirmation the moment it leaves our side.

We don’t charge for delivery, so there’s no delivery charge held back from your refund.7

The terms in full

1
When we take goods back. We will take back a tool and replace it or refund it in full if it is damaged on arrival, does not work at all, is not the tool you ordered, is defective, is not genuine, or does not have the characteristics or features we advertised. Tell us within one week of delivery, other than for a fault, which is covered for 6 months from the date the order is placed.
2
Not as advertised. This means a published specification, feature or box content that the tool does not have — a stated number, a named feature, a missing included item. It does not mean the tool performs as described but does not suit your particular job. Having used the tool to discover the mismatch does not affect your right to a replacement or refund.
3
Packaging. Damaged or missing packaging does not affect any return under this policy. Please send back whatever accessories and parts came with the tool.
4
We pay the courier. On every return accepted under this policy we arrange and pay for collection, and for sending a replacement out. The one case where you arrange the courier is term 6, where the Quality Check shows that what arrived was not what you described.
5
Checks when it reaches us. Every return is opened and checked by our Quality Check team against what you told us and against the order. A replacement or refund follows that check. This is the same check our warranty claims go through.
6
If what arrives is not what you described. We cannot replace or refund it. We photograph what arrived and send you the photos. Please book a courier to collect it within two weeks. We can hold it for up to 90 days and, having written to you first, may dispose of it after that.
7
Refunds. Paid to the original payment method, or by bank transfer for a cash-on-delivery order, within 5 to 7 working days of the check passing — or, where an order was cancelled before dispatch, within 5 to 7 working days of the cancellation. We charge nothing for delivery, so no delivery charge is deducted.
8
Cancellation. Free and unconditional at any time before your order is dispatched, for any reason or none. Nothing has to be returned and no Quality Check applies. After dispatch, only the situations listed at the top of this page apply.
9
No change-of-mind returns. We do not accept a tool back because you have changed your mind or no longer need it. Power tools cannot be resold as new once handled and run. Cancel free before dispatch instead, and please ask us before ordering if you are unsure a tool suits your job.
10
Where you bought it. This policy covers orders placed on tomahawk.tools. If you bought on Amazon, Flipkart, Blinkit, Moglix, Zepto or Instamart, that app’s own returns process applies. Our warranty also covers the tool, provided it was sold by Tomahawk’s own seller account there — not by another seller. Tools bought from a shop, dealer or other reseller are not covered by this policy.
11
Faults are not returns. A tool that develops a fault is a warranty claim, covered for 6 months from the date the order is placed under our Warranty Policy, including free collection. The warranty can be used once per tool.
12
Your statutory rights. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

Getting in touch

To report a problem or cancel an order, send us your order number and what it’s about — by whichever is easier:

Email: support@tomahawk.tools
WhatsApp: +91 89289 49415

Grievance Officer

If something hasn’t been sorted out to your satisfaction, write to our Grievance Officer, Sachin Jadhav, at grievance@tomahawk.tools.

We’ll acknowledge your complaint within 48 hours and resolve it within one month of receiving it.

Sold by
Industrial Tools & Hardware
Ground Floor, 59/61 Batliboi House, Nagdevi Cross Lane, Mumbai 400003, Maharashtra
GSTIN 27AAAFI9717N1ZV

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

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