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Shipping Policy
Updated 21 October 2026
Delivery is free on every order, anywhere in India. No minimum, no surcharge, and nothing added at checkout.
How long it takes
| Stage | How long |
|---|---|
| We pack and hand it to the courier | Usually the next working day |
| The courier delivers it | Typically 3–7 working days after that |
We’re closed on Sundays and public holidays, so nothing is picked up on those days. An order placed on Saturday evening is normally handed over on Monday. Orders placed during a festival break go out on the first working day after it.
How long the courier takes depends on how far you are from our warehouse in Bhiwandi, Maharashtra. Mumbai and Pune are usually quickest; the North East, Jammu & Kashmir and island addresses take longest.
These are the times we aim for and almost always meet. They are not guarantees — once a parcel is with the courier, its progress is in their hands, not ours. If something is running late, tell us and we’ll chase it for you.
Keeping you posted
We send updates on WhatsApp, to the number on your order:
- Order confirmedAs soon as you’ve ordered, with your order number and what’s in it.
- On its wayWhen the parcel is booked with the courier, with a tracking link so you can follow it yourself at any time.
- Out for deliveryOn the morning it’s due, so you can keep your phone handy. This one depends on the courier telling us, and not all of them do — your tracking link always shows the latest position.
- DeliveredOnce it’s with you.
Your order confirmation also goes to your email address if you gave us one.
Before you order
A few things worth knowing
Check the address and phone number. Couriers in India ring before delivering, and a wrong number is the single most common reason a parcel comes back to us.
Someone needs to receive it. Tools are heavy and are rarely left at the door.
Check the box before you sign, if you can. If it looks crushed or opened, photograph it — that makes a damage claim straightforward.
If something goes wrong
It hasn’t arrived, or tracking has stopped moving. Message us with your order number and we’ll chase the courier. We’d rather you told us early.
It arrived damaged, didn’t work at all, or it’s the wrong tool. Tell us within a week, with photos of the tool and the box. We’ll collect it free and replace or refund it — see our Returns & Refunds policy.
It stopped working later. Every Tomahawk power, cordless and laser tool carries a 6-month warranty and we collect it free — see our Warranty Policy.
Getting in touch
Email: support@tomahawk.tools
WhatsApp: +91 89289 49415
Shipped by
Industrial Tools & Hardware
Unit No. 3 & 4, Block E3, Parasnath Complex, Near Pipeline, Valpada, Bhiwandi 421302, Maharashtra
GSTIN 27AAAFI9717N1ZV