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Warranty Policy

Effective 26 October 2026 · replaces all previous Tomahawk warranty terms

If you bought your tool before this date, we’ll apply whichever terms are better for you — these or the ones published at the time. You’re never worse off because we updated this page.

The short version

Every Tomahawk power tool, cordless tool, laser tool and welding machine is covered for 6 months from the day you place your order, against manufacturing and material defects.1

If something fails in that time and it’s our fault, we collect it, fix or replace it, and send it back — free.2 If it turns out the fault isn’t something we cover, we’ll tell you exactly what a repair costs before we touch it, and you decide.3

We never add anything to a price we’ve quoted you.5

What’s covered

Covered for 6 months

Manufacturing and material defects in the parts that make the tool work:

Motor · armature · field coils · switches · electronics and control boards · gearboxes · battery packs · chargers · laser diodes.

A battery or charger bought on its own is covered too — 6 months from the order date, same as a tool. A part we send free to fix a claim belongs to that claim and doesn’t start a fresh 6 months.11

Not covered — hand tools, consumables and parts that wear out

Carbon brushes · bearings · seals and O-rings · saw chains and guide bars · blades, discs and cutting wheels · drill bits · sanding sheets and pads · filters, nozzles and hoses · battery capacity lost through normal charging.

Hand tools have no warranty either — spanners, pliers, hand saws, chisels, screwdrivers, caulking guns, tapes, spirit levels, tripods and suction cup lifters. We will still replace any of them that arrives damaged or broken.

Not covered — damage rather than defect

Drops, crushing or impact · water ingress · the wrong voltage, or a battery that isn’t a Tomahawk one · hire or rental fleets · repairs or opening by anyone other than us · an altered or removed serial number · marks and scratches that don’t affect how the tool works.

Trade and site use is fine. These are professional tools and we expect them to be worked. Using one for work never affects your warranty — only hiring it out to others does.

Where you must have bought it

This warranty covers tools bought directly from Tomahawk — our own website, or our own seller accounts on Amazon, Flipkart, Blinkit, Moglix, Zepto and Instamart.10

Tools bought from a shop, dealer, distributor or any other reseller are not covered by this warranty. If you bought from a shop, please go back to them.

How to make a claim

  1. Tell usEmail support@tomahawk.tools or message us on WhatsApp with your order number, a short video of the tool running, one to three photos of the problem, and the address we’d collect from. The video is the most useful thing you can send.
  2. We check itWe’ll confirm whether your tool is still in warranty and come back to you soon.
  3. We try the easy things firstA lot of problems turn out to be a loose battery or a part fitted the wrong way round. If yours looks like one of those, we’ll send step-by-step instructions and a video where we have one. If that fixes it, you keep your tool and nothing is used up.11
  4. If it needs to come in, we collect it freeWe’ll tell you first what could be chargeable, and we won’t book anything until you’ve said yes.23
  5. Our Quality Check team looks at itEverything that reaches us is checked against the photos and description you sent, and then the fault itself is diagnosed.12
  6. Repaired or replaced, and sent backUsually 7 to 10 working days from collection. We’re closed on Sundays and public holidays, and if a part has to be ordered in it can take longer — we’ll tell you as soon as we know. Where a fault is covered, we may repair it or replace the whole tool — whichever we think is right.4

Who pays for what

Situation To us Back to you The repair
Covered defect We pay We pay Free
Arrived broken or wrong We pay We pay Free
In warranty, but the fault isn’t covered We pay In the price You pay
…and you’d rather not go ahead We pay You arrange it —
We can see from your photos it isn’t covered You arrange it You arrange it You pay
Out of warranty You arrange it You arrange it You pay

One rule underneath all of that: we pay the courier whenever the fault might be ours.

Out of warranty

We’ll still repair your tool after the 6 months are up.

Send us the same photos and video, and we’ll tell you the most it could cost before you send anything.8 If you’re happy with that, you book a courier to send it to Unit No. 3 & 4, Block E3, Parasnath Complex, Near Pipeline, Valpada, Bhiwandi 421302, and another to collect it when it’s done.7

Once it’s here we’ll confirm the exact price. It will never be more than the figure we gave you.8

If you decide not to go ahead

That’s completely fine, and there’s nothing to pay for the inspection. Please book a courier to collect your tool from us within two weeks of us giving you the price.6

Arrived broken, or it’s the wrong tool

Tell us within one week of delivery, with photos — of the box too, if it was damaged in transit. Choose a replacement or a full refund, and we’ll collect the original free of charge.9

The replacement or refund is issued once it reaches us and our Quality Check team has approved it.12

Something missing from the box

Tell us within one week of delivery, with a photo of what arrived. We’ll courier the missing part to you free of charge — there’s no need to send the tool back.13

Using your warranty

The warranty can be used once per tool. Once we’ve repaired or replaced a tool under warranty, the warranty on it is complete.11

If the same fault comes back within 30 days of a warranty repair, that’s part of the same claim and not a new one — so a repair that doesn’t hold costs you nothing.

The terms in full

1
What’s covered. 6 months from the date the order is placed, on every Tomahawk power tool, cordless tool, laser tool and welding machine — anything with a motor, electronics, a battery or a laser diode — against manufacturing and material defects. Parts that wear out through normal use, and damage rather than defect, are not covered.
2
Collection on a warranty claim is free. If your tool is in warranty and we ask you to send it in, we collect it at our cost — and we still pay even if the inspection then shows the fault wasn’t covered. The one exception: where your photos or video already show the fault isn’t covered, we’ll tell you before anything is booked and you’d arrange the courier yourself.
3
If the fault isn’t covered. We tell you before we collect that a fault outside the warranty is chargeable. We give you an exact price before any work is done, and nothing is done without your agreement.
4
Repair or replacement. Where a fault is covered we will repair it or replace the tool free of charge. Which of the two is our decision.
5
One price, nothing added. Any price we give you is the total — parts, labour, and delivery back to you where that delivery is ours. We never add to it afterwards.
6
If you decide not to go ahead. Please book a courier to collect your tool from us within two weeks of the day we give you the price. We can hold it for up to 90 days. After that, having written to you first, we may dispose of it.
7
Delivery on an out-of-warranty repair. Where your tool is out of warranty, you arrange and pay for the courier to us and back, and we’ll tell you where to send it. This never applies to a warranty claim, or to a tool that arrived damaged or wrong — we pay for those, as in terms 2 and 9.
8
Our estimate is a ceiling. The estimate we give before you send a tool is the most you will be charged. If the real cost would be higher, we tell you and you decide — we never charge above it without asking.
9
Wrong or damaged on arrival. If it arrives broken, doesn’t work at all, or isn’t what you ordered, tell us and choose a replacement or a full refund. We collect the original at our cost. The replacement or refund is issued once it reaches us and our Quality Check team has approved it.
10
Where you bought it. This warranty covers tools bought directly from Tomahawk — our website, or our own seller accounts on Amazon, Flipkart, Blinkit, Moglix, Zepto and Instamart. Tools bought from a shop, dealer, distributor or any other reseller are not covered by it.
11
One claim per tool. The warranty can be used once. Once a tool has been repaired or replaced under warranty, the warranty on that tool is complete. If the same fault returns within 30 days of a warranty repair, that is part of the same claim and not a new one.
12
Checks when your tool reaches us. Everything that comes in is checked by our Quality Check team against the photos and description you sent. A repair, replacement or refund follows that check. If what arrives is not the item you told us about, we can’t repair, replace or refund it — you’d book a courier to collect it, and we hold it as in term 6.
13
Something missing from the box. If a part listed in “In the box” is missing, tell us within one week of delivery and send a photo of what arrived. We courier the missing part to you free of charge, and the tool does not need to come back to us.

Changed your mind?

This page covers tools that have gone wrong. If there’s nothing wrong with the tool, see our Returns & Refunds policy — you can cancel free before dispatch, but once a tool is delivered we can only take it back if something is wrong with it.

Getting in touch

To start a claim, send us your order number, a short video of the tool running, one to three photos of the problem and your pickup address — by whichever is easier:

Email: support@tomahawk.tools
WhatsApp: +91 89289 49415

Grievance Officer

If something hasn’t been sorted out to your satisfaction, write to our Grievance Officer, Sachin Jadhav, at grievance@tomahawk.tools.

We’ll acknowledge your complaint within 48 hours and resolve it within one month of receiving it.

Sold by
Industrial Tools & Hardware
Ground Floor, 59/61 Batliboi House, Nagdevi Cross Lane, Mumbai 400003, Maharashtra
GSTIN 27AAAFI9717N1ZV

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

Questions?

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